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General Terms of Use






These Terms and Conditions are in force between:



 "Super Foods Ltd", registered in the city of Dragoman, UIC: BG203345765 with headquarters and address of the city of Dragoman, International Shose 27, for correspondence: Sofia, 111 Tsarigradsko shose Str., Hereinafter referred to as PROVIDER, from one side,

 and on the other - the person who has agreed to the present "General Terms and Conditions", hereinafter referred to as USER, in connection with the ordering and purchase of the goods offered via an online store

Please refer to these Terms of Use for the e-shop


These Terms and Conditions govern the relationship between the Provider and the Users (customers) who use the online store to purchase goods. By clicking on an object, a picture, a link (other than General Terms) or a button located on the website, you believe that you agree or agree to the terms and conditions described below. These General Terms and Conditions comply with the requirements of the Consumer Protection Act (CPA) as well as with the other legal acts in force in the Republic of Bulgaria. If you do not agree with these terms and conditions, please do not continue using


Concepts and definitions

1.1 For the purposes of these Terms and Conditions, the terms and expressions used herein shall have the following meanings:

"Provider" is Super Foods Ltd., owner of the website, which serves as a virtual platform for the sale of goods. The Provider has the full rights to unilaterally modify the content of the website as well as the ways of accessing it.

"User" is an authorized person who has agreed to these Terms and Conditions in connection with the purchase of the goods offered in the online store.

"E-shop" is the website, which serves as a virtual platform for the offering of goods for sale at a distance, which are delivered upon their explicit request by the User.

"IP Address" is a unique identifier, associate computer, website, or User resource in a way that allows it to be localized on the global Internet network.

"User Profile" is a part of the site that contains user information. This data is provided by the User upon registration and stored by, access to the profile being made by entering a username and password. In his account, the user can view and edit the data entered during the registration, access information about all their orders for purchasing goods from the e-commerce store, change their password, etc.

A "Password" is a User-selected combination of characters (letters and / or digits) that together with the current e-mail address of the User individualises the same and gives him the ability to make valid orders to purchase the items offered at

"Order" is the consumer's request to the e-shop to purchase one or more specific goods (items). The order is packed and sent by courier to the address specified in the order specified by the User.

"Sales price" is the final price per piece or for a given quantity of a good or service including VAT and any additional taxes and fees.

"Courier" is a trader who physically delivers the purchased goods to an address specified by the User and works under the requirements of the Postal Services Act.

An "Accidental Event" is unforeseen at the time the order is placed, a circumstance of an extraordinary nature, which renders its execution objectively impossible.

"Brochure / Notification / Newsletter" are electronic information messages relating to goods sold in the online store over a period of time that may be posted on the website and may be sent by email to a User if it is has subscribed to the publication.

"Commercial communications" are advertising or other communications that represent, directly or indirectly, the goods, services or reputation of a person engaging in commercial or artisanal activity or practicing a regulated profession.

     1. Terms of use of the e-shop.

2.1. Examining the online store is completely free and accessible from all over the world.

2.2. is an e-commerce website that offers end-user buying goods. Users may only use the information published on the site for personal non-commercial purposes. Site content is not allowed to be modified, copied, distributed, transferred or manipulated in any other way.

2.3. In order to shop from the e-shop, registration with password and e-mail is required. Registration is completely free and is done by filling in the registration form. Upon registration, the user must provide an email and password, three delivery names and addresses.

2.4. User data - the full name, district, city, postal code, delivery address, address for correspondence, contact telephone, current e-mail that users voluntarily and voluntarily provide upon their registration at are under the protection of the Personal Data Protection Act. These User Data are collected only for delivery to a courier and delivery of the selected merchandise.

2.5. The Provider does not sell, rent, borrow, trade, or assign any personal information collected at, including membership details or e-mail address lists. Any information given on will be kept and will not be used in a manner for which the User has not given his / her consent.

2.6. The supplier publishes at

2.6.1. a description of the main features and image of each good;

2.6.2. the sale price, the main characteristics of the product and additional information to help make an informed choice when purchasing the product. All prices on the site are VAT included.

2.6.3. the delivery costs is not included in the sale price. Information about them is provided upon completion of the order.

2.6.4. the right of the User and the conditions and manner of exercising it to give up the order made and the conditions under which the goods can be returned, except in the case of the Consumer Protection Act;

2.6.5. any other information that the provider is required under Bulgarian law to provide promptly to the User prior to the purchase of the Goods by the User.

2.7. The Provider has the right to change prices, quantities, payment and delivery, as well as the design and technology of the site. The Provider has the right to suspend or delete information about a product or category at its own discretion. The user should independently monitor the changes made on In the event that a change is required in respect of an order already made and the change affects significant parameters such as, for example, price, product, delivery time, representative of the Provider is contacted by the User to inform him about the change and to obtain information if the User wishes to purchase the goods under the changed terms.

2.8. The Provider has the right to place electronic links to other Internet sites and resources for the sale of goods and the provision of services by third parties, including electronic links pointing to other websites and on the profile.

2.9. The user undertakes:

2.9.1 specify the exact and valid telephone, delivery address and correspondence e-mail address;

1.1.2. to pay the price of the goods he has requested;

1.1.3. to pay the cost of delivery, except in cases where the cost of delivery remains at the expense of the Supplier;

1.1.4. to take all care and to take the necessary measures that are reasonably practicable in order to protect his / her password;

1.1.5. in view of the specificity of Internet protocols and security of password protection, terminate the session in which it entered its profile by pressing the virtual exit button;

1.1.6. not to submit fictitious or invalid orders or other false information. The user bears full responsibility for the protection of his / her password, as well as for all actions performed by him / her or by a third party by using it.

1.1.7. to comply with the terms and conditions for claiming and requesting substitution of goods requested, terms and conditions published on the e-commerce website and declaring that it is considered bound by these terms and conditions;

1.1.8. to observe the Bulgarian legislation, the present General Terms and Conditions, the Internet ethics, the rules of morality and good manners;

1.1.9. not to infringe any other pecuniary or non-pecuniary rights, including intellectual property rights;

1.1.10. not to interfere with the proper operation of the system, including but not limited to not hindering another user's authentication process, not accessing the user's access, not to prevent other users from using the store;

1.1.11. not to retrieve technically or technically information resources or parts of information resources belonging to the databases located in the store and thus not to create its own database in electronic or other form;

    2.10. The user is entitled to:

1.1.1. online access to the Provider, subject to the terms and conditions of access, except in circumstances beyond the control of the Provider - cases of force majeure, incidental events, problems in the global Internet network;

1.1.2. access and online adjustment of the data provided by the registration;

1.1.3. refuse to receive the goods he has ordered for purchase in compliance with the legal requirements / the Consumer Protection Act / and the provisions of the above General Terms and Conditions;

2.11. In the event of non-compliance with the User's obligations, Supplier is entitled immediately and without prior notice to suspend the User's and third party access to his / her profile, as well as the right to compensation for any damages and lost profits which are a direct and immediate consequence of the non- the obligations under the preceding paragraph by the User. In such cases, the Contractor shall have the right to refer the matter to the competent state authorities to establish the breach;

III. Registration. Brochures

3.1. In order to obtain the right to make valid orders for the purchase of the goods offered in, the User must fill in the electronic registration form, located at When completing the electronic registration form, the user is obliged to provide the required and correct data, as well as to update them within 7 days of their change. The User ensures that the data he provides during the registration process is true, complete and accurate, and will change them in a timely manner if changed by the latter. In the event that the User provides untrue data or does not reflect any changes within the term under the preceding paragraph, the Supplier shall have the right to suspend immediately and without prior notice the maintenance and access of the User to his / her profile. The user can freely correct the information he has entered in the registration form.

3.2. By the act of registering, the User expresses "online" consent to these Terms and Conditions, which he / she considers to be bound by their terms. Since the User has been bound by the provisions of these General Terms and Conditions, he has the possibility to make valid orders for the purchase of the goods offered through

3.3. By the act of registration and the acceptance of these General Terms and Conditions, the User agrees to receive electronic correspondence, an Information Bulletin, communications about orders of goods and confirmations for change of its data, and to receive advertising messages and promotional information via e-mail, sms and by any electronic means. The user may refuse to receive brochures and / or notifications by e-mail and on his / her mobile phone at any time such as:

3.3.1. uses the dedicated internet connection contained in each brochure and / or notification - the "Unsubscribe" button;

3.3.2. by contacting the Provider at the e-mail / telephone address specified on the website with explicit request not to receive brochures and / or notifications.

3.4. If, after refusal to receive brochures and / or notifications, the User makes an order, he / she is deemed to have agreed to receive brochures and / or notifications again.

3.5. The Provider reserves the right to choose whom to send brochures and / or notifications to, as well as to remove from their database a User who has given his / her consent to receive brochures and / or notifications.

3.6. The Provider includes in brochures and / or notifications only advertising information related to goods sold in the store.

IV. Priming of orders

4.1. The user gets access to the order form for purchasing the goods offered after entering a valid e-mail and password address in the corresponding places on the website and press the virtual LOG IN button.

4.2. The submission and execution of the order is done by following the following actions: determination of the type and size of the goods and confirmation of the type and size of the goods by pressing a virtual button "Add to cart", marked for a relevant item, followed by quantity determination of the goods, confirming the delivery address, payment method and order confirmation by pressing the virtual Finish Order button.

4.3. When ordering, the online store notifies the User of the order at the e-mail address specified at registration. A representative of the Provider undertakes actions to contact the User in order to specify the delivery time of the requested goods.

4.4. In case the ordered goods (a particular model) is not available, a representative of the Supplier shall notify the User. If the User does not agree that the order is to be referred to another commodity (analogous model) or be further elaborated, the order may be canceled.

4.5. Orders in the e-shop are accepted 24 hours a day, 7 days a week.

4.6. Orders are processed from Monday to Friday from 9:00. until 18:00. After the order has been processed by the Contractor's team, an order confirmation is sent. The same shall be executed and delivered to the User within 3 working days after the date of its confirmation.

4.7. Orders received with or without any correct User Data are canceled if the Provider does not receive the correct data within 48 hours after the order has been received. In the case of a given incomplete, incorrect or incorrect address and / or telephone number when the order is submitted, the same is considered to be invalid and no liability for its performance arises for the Provider.

    1. Delivery and payment

 5.1. Once the order has been placed on by a User, the automated e-shop system informs the User with an e-mail message about the successful order.

5.2. Delivery is only on confirmed orders. Delivery is made within 3 working days of the date of confirmation of the order, unless the user is notified of another term personally by a company employee.

5.3. Deliveries of ordered goods do not take place on Sundays and public holidays. The delivery terms are listed under "Delivery and payment" at

5.4. The vendor uses Speedy courier service for delivery, with regular delivery times from 9.00 to 17.30.

5.5. The goods ordered for purchase are delivered in accordance with the package and transport of the delivery address specified by the User.

5.6. Delivery is made to a user-specified address (whether residential or business) or to a Speedy office in that city.

5.7. If the User does not provide access and conditions for delivery of the goods at the specified address within the specified period or does not go to the designated Speedy office to receive the goods in time, if he chooses this option, the Supplier shall be exempt from the obligation to fulfill the requested delivery. The user can confirm his willingness to receive the goods after the expiration of the delivery period in which he has not been found at the address, assuming all delivery costs. In this case, a new delivery time starts to run from the time of confirmation under the preceding sentence.

5.7. Payment of the ordered goods can be made:

5.7.1. By "cash on delivery" - payment in cash of the courier on delivery;

5.7.2. By paying with a credit / debit card.

5.8. For each ordered item, the user has to pay the price announced in the e-shop at the time of the order. The price of each item may vary at the discretion of the Supplier.

5.9. All prices are in BGN, including VAT. The stated prices of the individual goods are for the respective number and do not include the delivery costs. A consumer wishing to pay the price in foreign currency within the meaning of the Foreign Exchange Act commits to agree with a representative of the Provider about the calculation of the exact amount of the price of the requested product in the respective foreign currency.

 5.10. The user undertakes to pay the sale price of the goods purchased by him, as well as the postal, courier or transport costs, not included in this price, related to his delivery.

    1. Cancellation of order. Reclamation.

6.1. The claim may be brought before the Provider on the supplier's email address specified on the website, while the User must return the goods within 14 days from the date of receipt.

 6.2. In the case of a claim, the consumer may choose to replace the specific item for the same item without defects or in any other size or color, or return the goods against refund of the amount paid. The user pays if the other item (to which the returned item is to be replaced) is more expensive or the User is refunding the difference between the replaced item and the new item if the price of the new item is lower than the price paid by the User.

6.3. The return of a product, either in the case of a refusal of the order made, or in the case of a claim, may be made in the manner and at the address indicated on the goods receipt / bill of lading with which the User has received the order.

6.4. When exchanging goods, the transportation costs are at the expense of the User in both directions.

6.5. Product Replacement: Please return the defective replacement items to refund your money. If you want to return an item, please contact us to receive a tracking number OAA (Item Return Authorization). You will need to provide us with the serial number of the product (if any), your address to deliver the replacement product and a contact phone.

VII. Copy of information

7.1. All information published on is the property of the Provider, incl. photos and article descriptions.

7.2. It is forbidden to copy texts from and place them on other websites and online stores without the Supplier's written consent, or quote the source with the following text: "Source: online store for bio food and energy bars www" and the following link should be indicated:

VIII. Responsibility

8.1. The Provider does not bear any liability to third parties if such a person believes that information posted to the e-shop violates someone's copyright or other intellectual property rights insofar as photographs of products made by the Provider are posted on the e-shop site, the photo material is fed upon by the Contractor.

8.2. The Provider is not responsible for not providing access to the store as well as for the non-processing or the inappropriate handling of purchase orders in circumstances beyond its control - cases of force majeure, incidental events, problems in the global Internet network.

8.3. The Provider does not guarantee that access to the store will be uninterrupted, timely, secure, and error-free as far as its ability, control and wills are concerned.

8.4. The Provider shall not be liable for damages caused to the software, hardware or telecommunication equipment or for the loss of data resulting from materials or resources searched, loaded or used in any way through it.

8.5. In so far as there is no objective possibility and obligation and does not control the Internet pages and resources made available through the electronic links provided in the store and on the profile, the Provider is not responsible for the unlawful nature of the content and materials on these websites and resources.

8.6.The Contractor shall not be liable for damages and lost profits arising out of the use, access or unreliability of these materials and content.

8.7. The Provider, its suppliers or third parties are not responsible under any circumstances for any damages, loss of information, lost profits or others caused by the use or non-use of the site, regardless of whether or not it exists the existence of warnings against the Provider. If the user uses the materials from it to cause damages for repair, service or repair of equipment or information, the User assumes full responsibility and all expenses related to the removal of the damages.

8.8.The Contractor has no obligation and objective ability to control the way the User uses the Store.

    1. Feedback

9.1. Each User may contact the Provider to ask questions, make suggestions and receive information. A request can be made to the e-mail address and to the phone number +359 877 456 567

9.2. The provider is the administrator of the website and the field of opinions and discussions respectively. In fulfilling this function, it can eliminate any obscene and insulting qualifications violating morality and good tones.

    1. General provisions

10.1 The user may at any time request the deletion of his / her account. In this case, the deletion is only executed after all valid orders have been executed and payment of the due price and delivery costs respectively.

10.2 The User shall be liable to indemnify the Supplier and any third party for any loss and damage suffered, including any costs and fees paid, fees paid, indemnities incurred as a result of actions brought by third parties for failure to fulfill the obligations of User, violation of Bulgarian law, applicable foreign laws, present Terms of Service, good morals and / or Internet ethics. The user is also obliged to compensate the Provider for all damages caused by third parties to whom he / she has given his / her password using the same.

10.3 The parties declare that in the event that invalid parts of these General Terms and Conditions are invalid, this will not invalidate these General Terms and Conditions, and individual invalid terms will be deemed to be legally superseded by mandatory rules of law.

10.5. All disputes between the parties are resolved in a spirit of understanding and goodwill. In case no agreement is reached, all unresolved disputes arising from the relations between the parties will be settled by the court in Sofia.

10.6. The written form is deemed to be met by sending an e-mail, pressing an electronic button on a content page that is filled in by the User or a field mark on the Supplier's website and the like, as long as the statement is written technically in a way that allows be reproduced.

10.7. These Terms and Conditions may be modified unilaterally by the Provider. Changes to the Terms and Conditions do not affect the relationship between the User and the Provider arising from a valid pre-notification Purchase Order of commodity. The current text of the Terms of Service can always be found at

10.8. If you have any questions regarding an order (s) or want an invoice after your order, please email us at:

10.9. For the outstanding issues, the provisions of the legislation in force in the Republic of Bulgaria shall apply.